Frequently Asked Questions (FAQ)

You can reach our customer support team by emailing info@empowerandbrew.com or using the "Contact Us" form on our website. We strive to respond to inquiries within 24 hours during business hours.

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping information and payment details.

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Venmo, Google Pay, and other secure payment options. All transactions are encrypted for your security.

Unfortunately, once an order is placed, it cannot be modified or canceled once it has been shipped. Please double-check your order before completing the purchase. If you encounter any issues, contact our customer support for assistance by emailing info@empowerandbrew.com

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order.

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return any unopened items within 30 days of receiving the item for a refund or exchange. Please visit our "Refund policy" page for detailed instructions.

We apologize for any inconvenience. Please contact our customer support with your order number and a photo of the damaged or defective item, and we will assist you in resolving the issue promptly.

We do not currently have a physical store. Our headquarters are based out of Pennsylvania.

Yes, we offer international shipping to Canada, and other countries if you email us first: info@empowerandbrew.com.

Shipping costs and delivery times will be calculated at checkout based on your location.

To uphold our standards we do not allow for drop shipping at this time.

All of our items are on-hand at our headquarters in Pennsylvania (USA) where they are carefully packaged and shipped to your home.

We curate items that have halal certifications but we cannot make any religious rulings regarding the personal use of these items.

Shipping fees vary based on your location and the shipping method selected. You can view the shipping costs during the checkout process before completing your purchase.

Yes, we take the security of your information seriously. Our website uses secure encryption technology (SSL) to protect your personal and payment details during the checkout process.

Not at this time but we expect to offer gift cards soon.  

Not at this time but hope to have one soon.

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